Check-In: 3:00 p.m. Depending on the property, keys may be picked up at the office or instructions for key boxes on the houses will be sent.
Check-Out: 11:00 a.m. Last day of reservation. (See Cleaning and Trash removal below.) Please return keys to the office located on Meadowview Dr. in Boone or replace in key box at property. Tenants will be charged an extra day's rent if the property is not vacated at 11:00 a.m. on date of check out.
ALL RESERVATIONS ARE FINAL See Cancellation and Refunds and Agreement sections.
Responsible Party: The person whose name the property is rented in is responsible for all occupants complying with rules, policies & procedures. Persons must be 25 years of age or older to reserve a property. To book a cabin we require a credit card issued in the name of the tenant. All properties are non-smoking. If evidence is found that smoking has occurred in the property your credit card will be assessed an excess cleaning fee of $250.00 for deodorization.
Liability: At Your Wit's End Vacation Rentals is a property management agency that rents homes, cabins, chalets, cottages and condominium units for their owners. At your Wit's End Vacation Rentals is not responsible or liable for any loss of personal property of or personal injury to the tenant and/or any of the tenant's invitees, unless caused by the negligent or willful act on the part of the property management agency or the owner.
HOUSE PARTIES ARE STRICTLY PROHIBITED. Any complaints filed with the police department against the tenant will result in expedited eviction.
Liability for damages: Any damage MUST be reported to management immediately. Aside from normal wear & tear, the tenant will be responsible to pay the owner for any damages to the property or its contents during the vacation residency. Refundable Security Damage deposits range from $100.00 to $800.00 depending on the property. You must notify management of any damage or theft before check-out. All tenants should check the property thoroughly upon arrival and notify management of anything not working, broken or left behind. It does not cover excessive cleaning of the property or hot tubs that may be required or any willful damage or gross negligence. After departure, properties are inspected and if no damages are noted, refundable deposit will be returned within 45 days.
Rental Charges & Payments: There is taxable processing fee ($60-$80) for each 2 night minimum property. Tenant is responsible for all applicable state and local taxes. Reservations require 50% of the total within 10 days of making the reservation; balance is due no later than 30 days prior to check in if paying by credit card or cash/money order. If paying by personal check, payment must be received 45 days prior to arrival.
Cancellations & Refunds: All reservations are final. Tenant has the option to purchase travel protection (insurance) that will cover many reasons for cancellation.. If you find you must cancel, please do so immediately. If insurance has not been purchased and a tenant cancels for any reason, we cannot refund any pre-payments made unless the property is re-rented. If the cabin rebooks, the tenant will receive the advance rent payment less a $50 cancellation fee and the $45 processing fee. Full payment is expected for any reservation made within 30 days of the arrival date. If tenant fails to arrive by 11:00 a.m. on the day following the scheduled arrival day, they forfeit any advance rental payment. Failure to pay unpaid balance forfeits all advance payment and reservation rights. No refund of unused days in the event of late arrival or early departure
Agreement: A tenant agreement will be mailed confirming the reservation. We ask that you review, sign and return it promptly to secure your reservation. Failure to return Rental Agreement does not relieve your financial obligation for your reservation. All reservations are final.
Weather: Weather in the mountains is often unpredictable and out of our control, therefore REFUNDS WILL NOT BE GIVEN DUE TO INCLEMENT WEATHER! It is strongly recommended that four wheel drive vehicles be used during the winter months, chains may also be necessay. The property management agency is not responsible for road or weather conditions, power outages and any act of God. If inclement weather prevents your departure because your vehicle is not a "winter" vehicle, you will be charged at the ususal rate plus taxes for any additional night(s) needed unless property owner instructs us otherwise.
Cleaning: Even though the unit will be cleaned upon your departure, the tenant is responsible for general clean up including washing all dishes, cleaning out refrigerator and removing all garbage and trash. Additional cleaning fees will be charged if housekeeping has to move furniture back to original location, cleanout refigerator and microwave and trash removaal. There are several public disposal sites in the area. Wits End Rentals tenants may also use the dumpster at our office at any time during your stay. ( Leave beds unmade.)
Do not leave wet towels on beds or floor, put in bathtub.
TRASH REMOVAL IS THE RESPONSIBILITY OF THE TENANT. (See above) Never leave trash outside. $50.00 fee for trash not removed. If you notify management on or before your arrival date that you would like management to pick up the trash the cost will be $25.00 per pickup (everyother day). Requesting trash removal at checkout is $50.00.
A $25.00 service charge plus packing and postage will be charged when requested to return any left behind items.
What to Bring: Wits End Vacation Rentals provides enough paper products to get you started (toilet tissue, paper towels, trash bags) and complimentary soap for your arrival, however, you need to plan to supplement some of these items.
Long Distance: Phones provided, local calls are free. Long distance calls requires a calling card or phone card.
Rental Capacity: All properties have a maximum capacity which includes children. This number will be noted on your agreement. If evidence is found that the party numbers more than the maximum capacity noted on the agreeement, then tenants have violated the agreement and may be evicted without refund.
Grills: Do not move grills. Be sure to turn off gas tanks. CLEAN grill after use.
Hot tubs: If your property has a hot tub, you will receive additional instructions. Failure to comply with instructions could result in damages or additional cleaning which will be charged against your damage deposit. DO NOT turn hot tubs off. DO NOT add water. Call our office or cell numbers on directions page for hot tub questions or if you think it needs more water.
Pets: Some properties do allow pets. Pet fees (non-refundable), range from $20 to $100, depending upon length of stay. Pets should not be allowed on the furniture. You should bring a sheet to cover funirture if you know your pet will be on the furniture. Please sweep up pet hair often to prevent it from "flying up" onto furniture.
Owner's Property: Please respect the owner's personal property that may be contained in locked closets, cabinets or in marked storage containers. Please leave furniture and other items as you found them.
Substitutions: The agent reserves the right to substitute accommodations if necessary.
Entry: We reserve the right to enter the property during reasonable hours for repair, care or management.
Miscellaneous: Please report any problem with equipment immediately. No refunds or discounts to tenants reporting problems at check out or after their stay. We make every attempt to remedy problems that may occur, however, refunds will not be given in the event of breakdown of major appliances, electronics, hot tubs, Jacuzzis, construction taking place in area, power/cable outages, or tenant dissatisfaction with decor or furnishings. (Tenants who decline an offer to relocate will not receive any refund or discount.)
Mandatory Evacuation and Expedited Evictions are described in the Tenant Agreement.